We aim to answer your queries within 24 hours, however during busy periods and over weekends it may be longer.

Please see the FAQs incase they may answer your query. If not, get in touch via the contact form below.

Subscribers, you can add coffee, change deliveries, edit orders, pause orders and cancel from your online portal.

FAQ

Find the most frequently asked questions below.

We aim to ship orders within a maximum timeframe of 7 working days. It's usually less than this, but during exceptionally busy periods we rely on this timeframe. If you're in a rush to receive your order due to a gifting, birthday, or other important and valid reason you can get in touch and we'll do our best to help.*
*please note our coffees require 3 weeks of resting inside the sealed bag before brewing, and although we do our best to roast in advance, it does mean there's a never a huge rush to receive your order Amazon style!
A minimum of 3 weeks. We often find coffees hit their absolute peak 6-12 weeks off roast. However, at 3 weeks it should be 90-95% there. If you brew and it feels a little fresh, give it another week and try again.
6 months. Or, indefinitely in the freezer if doses are individually packaged.
Some coffees return routinely, for example Caramel Curd restocks every month or so. However, other coffees are seasonal and once they're out of stock, that's it. If you're unsure, best to get in touch and ask and we'll let you know if and when a coffee is coming back!
Yes, head to the wholesale tab at the top of the page and you'll be able to apply for an account.
Currently we only sell our coffee in the UK as EU customs laws are quite complex and we are waiting a bit longer to ensure a smooth process for EU fans of Dark Matter. Stay tuned.

We aim to ship orders within a maximum timeframe of 7 working days. It's usually less than this, but during exceptionally busy periods we rely on this timeframe. If you're in a rush to receive your order due to a gifting, birthday, or other important and valid reason you can get in touch and we'll do our best to help.*
*please note our coffees require 3 weeks of resting inside the sealed bag before brewing, and although we do our best to roast in advance, it does mean there's a never a huge rush to receive your order Amazon style!
6 months. Or, indefinitely in the freezer if doses are individually packaged.
Yes, head to the wholesale tab at the top of the page and you'll be able to apply for an account.

A minimum of 3 weeks. We often find coffees hit their absolute peak 6-12 weeks off roast. However, at 3 weeks it should be 90-95% there. If you brew and it feels a little fresh, give it another week and try again.
Some coffees return routinely, for example Caramel Curd restocks every month or so. However, other coffees are seasonal and once they're out of stock, that's it. If you're unsure, best to get in touch and ask and we'll let you know if and when a coffee is coming back!
Currently we only sell our coffee in the UK as EU customs laws are quite complex and we are waiting a bit longer to ensure a smooth process for EU fans of Dark Matter. Stay tuned.

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